1. Who this policy applies to

This policy applies when you visit the Green Gas website, place an LP gas order, use order tracking, contact us, use WhatsApp ordering or communicate with our delivery team.

Green Gas is responsible for the customer information it collects through this website and related order support channels. This page is written to help customers understand how their personal information is processed under South African privacy expectations, including POPIA.

2. Information we collect

We collect information needed to process and deliver LP gas exchange orders, including your name, phone number, email address, delivery area, delivery address, order items, order total, payment status and delivery instructions.

If you choose to add an exact delivery pin, we may receive map location details such as latitude, longitude, accuracy and a map link so the driver can find the right gate, unit or entrance.

When you contact us, we may keep your message, contact details and the details needed to respond to your request.

3. How we use your information

  • To create, confirm, dispatch and deliver LP gas exchange orders.
  • To contact you about payment, stock, delivery timing, driver access or order changes.
  • To provide order tracking and receipts.
  • To respond to contact forms, calls, emails and WhatsApp messages.
  • To keep operational records for customer service, accounting, safety and legal purposes.
  • To protect the website from misuse, fraud, spam and unauthorised access.

4. Payments and iKhokha

When online payments are enabled, Green Gas uses iKhokha for secure card payment processing. iKhokha may collect and process payment details on its secure payment page. Green Gas does not store full card numbers or card security codes on this website.

We may store payment references, payment status and transaction information so we can reconcile orders and support customers.

5. Browser storage, cookies and preferences

The website uses browser storage and cookies to keep the site working properly. This can include your cart, selected theme, checkout progress, admin session cookies and basic security rate-limit records.

More detail is available in our Cookie Policy.

6. WhatsApp, maps and third-party services

If you contact us through WhatsApp, your communication is handled by WhatsApp and subject to WhatsApp's own privacy terms. If you open map links, your map provider may process that activity under its own terms.

Our website may link to external services. We are not responsible for the privacy practices of websites or apps that we do not control.

7. Sharing information

We do not sell customer information. We may share only the details needed with staff, drivers, payment providers, hosting providers, email providers, IT support or other service providers who help us run the website and complete orders.

We may also disclose information if required by law, regulation, court order or a lawful request from an authority.

8. Security

We take reasonable technical and organisational steps to protect customer information from unauthorised access, loss, misuse or disclosure. This includes validation, access controls, protected admin areas, secure password hashing and server-side order checks.

No online system can be guaranteed completely secure, but we work to keep customer information limited to what is needed and protected appropriately.

9. Retention

We keep order, customer, delivery and payment records for as long as needed for delivery, support, accounting, safety, legal and operational reasons. We may keep admin logs and security records for troubleshooting and abuse prevention.

Browser-stored cart and theme data stays on your own device until you clear it or your browser removes it.

10. Your choices and rights

You may ask us to update, correct or delete personal information where legally possible. You may also ask what customer information we hold about you. We may need to verify your identity before helping with these requests.

You can clear cookies and local browser storage through your browser settings. Clearing this data may remove your saved cart, theme preference or session.

11. Children

Green Gas services are intended for adults or people placing orders with permission from a responsible adult. We do not knowingly collect information from children for marketing purposes.

12. Updates to this policy

We may update this policy when our website, checkout, delivery process or legal requirements change. The latest version will be posted on this page.