Questions about gas delivery? Start here.
Practical answers about exchanges, delivery, safety, installation assessments, payments, tracking, family membership and referral rewards.
Delivery & service areas
Coverage, delivery costs and timing.
Where does Green Gas deliver?
We provide free online-checkout delivery in Centurion and Midrand. If you are nearby but outside these areas, contact us to ask about scheduled-route availability.
Is cylinder delivery free?
Standard cylinder exchange delivery is free within Centurion and Midrand. Accessories, deposits or replacement cylinders may be quoted separately when required.
Is same-day delivery guaranteed?
Same-day delivery is available and prioritised in our service area, subject to stock, order time and the active route. We operate from 7am to 6pm, including weekends and public holidays.
Cylinders & exchanges
Choosing a size and preparing for delivery.
Which cylinder size should I choose?
A 9kg cylinder suits lighter home use, braais and portable heaters. A 19kg cylinder is popular for household kitchens and geysers. A 48kg cylinder suits larger commercial or bulk demand.
How does a cylinder exchange work?
Order the matching cylinder size and have the empty cylinder ready. Our delivery team swaps it, checks the valve and connection, and hands over the inspected exchange. First-time customers or customers changing sizes should contact us first.
Do you support business or bulk gas supply?
Yes. We offer 48kg exchange planning for restaurants, lodges, kitchens, schools and small businesses. Contact our team to discuss usage and delivery requirements.
Safety & installations
Inspection, storage and assessment guidance.
Are exchange cylinders checked for safety?
Every exchange cylinder is inspected and leak-tested before delivery. Follow safe connection, storage and ventilation guidance, and contact us whenever you are unsure.
How should an LP gas cylinder be stored?
Keep cylinders upright, secure and ventilated, away from flames and ignition sources. Use compliant regulators and ask Green Gas if you are uncertain about a connection or cylinder location.
What does the R500 installation assessment cover?
The R500 covers the technician call-out and on-site assessment. We review appliance needs, cylinder position, ventilation, pipe routing and access. Installation labour, materials and compliance work are quoted separately afterward.
Family membership & rewards
Joining the family, referring friends and using your gas credit.
Do I need to become family to order gas?
You can order gas and track your order as a guest. A free family account lets you view your account, refer friends and manage your rewards.
How do I become a Green Gas family member?
Choose Become family and enter your full name, email address and phone number. Set a password with at least 8 characters, then activate your account with the six-digit code we email you. You must activate your account before using member features. Returning members can sign in with their password or an email code.
Must I become family before I can refer others?
Yes. You must sign up as a family member and verify your email before you can refer others. Your verified account gives you a personal five-digit referral code and a referral link.
Where do I find and share my referral code?
Sign in to your account to copy your five-digit code or personal referral link. Share through WhatsApp, Telegram, email or other apps, or copy the social post for your social media pages. Friends can use your link or enter your code when joining.
How do I earn R1,650 in gas credit?
Refer five new customers whose first qualifying cylinder exchange orders are marked delivered. Pending and cancelled orders do not count. Once five referrals qualify, Green Gas reviews your claim for eligibility before approving the R1,650 credit; approval is not automatic.
Which orders qualify, and does my friend get a discount?
Qualifying first cylinder exchanges count after delivery. Services, assessments and installation work do not count towards referrals or credit redemption. Your friend pays the normal order price; the reward belongs to the family member who referred them.
How do I use my approved reward credit?
Sign in to the account that earned the credit and apply the approved reward at checkout. Each credit is valid for 60 days after approval and can be used once on an eligible cylinder-exchange subtotal of at least R1,650. Read the Rewards page for the full programme rules.
Orders, payments & tracking
Ways to order, pay and follow a delivery.
Can I order online or on WhatsApp?
Yes. Order through our online shop, or contact us on WhatsApp or phone at 060 133 3381.
Which payment options are available?
Website checkout uses secure online card payment through iKhokha. After you press Confirm Order, you are redirected to iKhokha to complete payment. If the payment page is unavailable, contact Green Gas for assistance with a secure manual payment link.
How do I track my order?
Open Track Order and enter the Green Gas order number received after checkout. Email is optional. Tracking can show delivery status, address, items, totals and map information when available.
What should I do if tracking or payment cannot be found?
Check the order number and try again. If the order or payment still cannot be found, contact us on WhatsApp or phone at 060 133 3381 for assistance.